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LEADING THOUGHTS

Part of the way Thunderbird Leadership Consulting adds value to clients is by being well-versed on the most thought-provoking business topics, practices and theories of today and tomorrow. Read Amy Steinbinder's article below. You may also click here to download a pdf version.

 For Quality- the Magnet Framework:  Effective, Tested, Comprehensive

Chief Nursing Officers (CNOs) have a natural interest in creating the healthy environments that will attract and retain the best clinicians. These are the staff who will consistently achieve high patient and organizational outcomes. The most efficient and effective approach uses an evidence based model to create the ideal practice environment.  The recently revised (2008) Magnet Model is an evidence based framework that can be used to set the strategic direction for your patient care team.  Implementing this approach may very well be the best use of your time as CNO or nurse leader.

The 2008 Magnet Model succinctly depicts the relationship among the 14 Forces of Magnetism (FOMs), which are evidence based elements related to a healthy work environment, conducive to the practice of professional nursing and excellent patient care.  Extensive statistical analysis was conducted to reorganize the Sources of Evidence (SOEs, specific criteria that illustrate the intent of each FOM) and FOMs under five domains or components– 1) Transformational Leadership, 2) Structural Empowerment, 3) Exemplary Professional Practice, 4) New Knowledge, Innovation and Improvement, and 5) Outcomes. 

The recently published Application Manual:  Magnet Recognition Program (2008) provides detailed explanations with activities and programs to meet the intent of the five components and major categories. Hospital examples of evidence to demonstrate that the component has been met are unique and not prescriptive.  For example, a major category under Transformational Leadership is Strategic Planning.  The priorities of the plan are not prescribed; the nursing strategic planning team decides these based on needs, organizational priorities and the mission, vision and values of the facility.  Three SOEs require structure and process explanations with examples to illustrate that the intent of the SOE was met. One SOE focuses on the outcomes achieved as a result of the plan.

Conducting a gap analysis using the Magnet framework is an excellent process that informs the CNO, nurse leaders and clinical staff of their strengths, weaknesses and opportunities. The framework provides direction and education for the participants in the gap analysis and subsequent planning processes. This information is based on more than 25 years of research on clinical work environments.

If you are interested in pursuing use of the Magnet framework and would like to partner with a facilitator with extensive experience in the Magnet process, please contact Amy at (602)538-2548. She would be honored to serve as your guide and partner to enrich your facility’s clinical work environment.  You may purchase the manual on the AmericanNursesCredentialingCenter website at www.nursecredentialing.org. 


Amy Steinbinder, RN, PhD, NEA-BC; Managing Partner, Thunderbird Leadership Consulting


RESOURCE LISTING

Published prior to 2003

 

Published since 2003  

Change 

Kotter, J.P. et al. (2006). Our iceberg is melting: changing and succeeding under any conditions. St. Martin's Press. 


Conflict/Difficult People 

Patterson, Grenny, McMillan and Switzler (2005). Crucial confrontations. McGraw-Hill.

Facilitation 

McCain, D.V. and Tobey, D.D. (2004). Facilitation basics. ASTD Press.
Business Balls
- free resources for the ethical development of people, businesses and organizations.
Institute for Cultural Affairs- a training and facilitation resource 
International Association of Facilitators

Leadership and Management

Aburdene, P. (2005). Megatrends 2010: the rise of conscious capitalism. Hampton Roads Publishing Company.
Blanchard, K. and Miller, M. (2007). The secret: what good leaders know-and do. Berrett-Koehler.
Blanchard, K. (2006). Leading at a higher level. FT Press.

Buckingham, M. (2007). Go put your strengths to work: 6 powerful steps to achieve outstanding performance. Free Press. 
Buckingham, M. (2005). The one thing you need to know. Simon and Shuster.
Collins. J. (2005). Good to great and the social sectors. Jim Collins, (publisher).

Covey, M.R. (2006).  The speed of trust: the one thing that changes everything.  Free Press.
Gladwell, M. (2005). Blink: the power of thinking without thinking. Little, Brown.

Miller, J. (2004). QBQ: the question behind the question. GP Putnam's Sons.

Lencioni, P. (2004). Death by meeting: a leadership fable about solving the most painful problem in business. Jossey-Bass.
Rath, T. (2006). Vital friends: the people you can't afford to live without. Gallup Press.
Rath, T. and Clifton, D.O. (2004). How full is your bucket: positive strategies for work and life. Gallup Press.
Thatchenkery, T. and Metzker, C. (2006). Appreciative intelligence: seeing the mighty oak in the acorn. Berrett-Koehler.
Wagner, R. and Harter, J.K. (2006). 12: the elements of great managing. Gallup Press.
Wheatley, M.J. (2007). Finding our way: leadership for an uncertain time. Berrett-Koehler.
Athena International 
Center for Creative Leadership 
Harvard Business Online 
Health Leaders Daily News

Patient Safety 

Joseph, A. (2006).
The Role of the Physical and Social Environment in Promoting Health, Safety and Effectiveness in the Healthcare Workplace
. Center for Health Design, partially funded by the Robert Wood Johnson Foundation.

Leonard, M. et al. (2004). Achieving sage and reliable healthcare: strategies and solutions. Health Administration Press.

Nance, J.J (2008).  Why hospitals should fly: the utlimate flight plan to patient safety and quality care.  SecondRiver Press.  Montana. 
Malloch, K. and Porter-O'Grady, T. (2006). Introduction to evidence-based practice in nursing and health care. Jones and Bartlett Publishers.

Institute for Healthcare Improvement
Leapfrog Group
: voluntary program initiating improvements in healthcare safety, quality and affordability.
Patient Safety Network

Selection and Retention 

Andersen, E. (2006). Growing great employees: turning ordinary people into extraordinary performers. Portfolio Hardcover.

Branham, L. (2005). The 7 hidden reasons employees leave. American Management Association.
Fulmer, R.M. and Conger, J.A. (2003). Growing your company's leaders. American Management Association.

HarvardBusinessSchool Press. (2003). Hiring and keeping the best people.
Kaye, B. and Jordan-Evans, S. (2003). Love it, don't leave it. Berrett-Koehler Publishing.

Kaye, B. and Jordan-Evans, S. (2005). Love em or lose em: getting good people to stay. Berrett-Koehler Publishing.

Service Excellence 

Bakke, D. W. (2005). Joy at work: a revolutionary approach to fun on the job. PVG.  
Bell, C. and Zemke, R. (2003). Service magic. Dearborn Trade Publishers.  
Charan, R. (2007). Know-How: the 8 skills that separate people who perform from those who don't. Crown Business.

Gratton, L. (2007). Hot Spots: why some teams, workplaces, and organizations buzz with energy - and others don't. Berrett-Koehler.

Lee, F. (2004). If Disney ran your hospital.

Spector, R. and McCarthy, P. (2005). The Nordstrom's way to customer service excellence. Wiley and Sons.

Studer, Q. (2004). Hardwiring excellence. Fire Starter Publishing.
Johns Hopkins Medicine Service Excellence
The Studer Group


Teambuilding 

Miller, B.C. (2003). Quick team building activities for busy managers. American Management Association. 

Other

Friedman, T. (2008). Hot, flat and crowded: why we need a green revolution, and how it can renew America. Farrar, Straus and Giroux, NY.